Customer reviews of Cars London

By Jayne B on 24 June 2019 | Verified purchase

Very helpful throughout the purchase would recommend

By Marcelle T on 09 June 2019 | Verified purchase

can't fault the service I received on purchasing a car from Cars London, I was impressed with the amount of lovely cars on show, that I was spoil for choice. Zak the sales Rep was very patient and helpful, I am now a happy owner of a lovely car. Highly recommend Cars London.

By Tony F on 01 June 2019 | Verified purchase

Great Service and very helpful. They helped us do the tax online and gave us a great tip for temporary insurance so that we could drive the car home. Just driven over ninety miles back home and all good.

By devie R on 20 January 2020 | Purchase not verified

To begin with, the concession sign does not correspond to that indicated on the advertisement. Then when we came, the first person did not even know that he had this car on sale the car was in a sorry state (inside and outside) the sellers made us wait 45 minutes before taking care of us. to tell us to come back in the afternoon because he was leaving to eat (not in accordance with the opening hours of their website)to then eat a fast food in front of us during the negotiation of the price, which by the way is not negotiable ... no computer, no internet connection, no copier and at best no credit card payment accepted because otherwise they pay taxes on the transaction, again different from what is stated on their website. very bad experience which made us lose 6 hours to leave on foot ...... and I think it's a very good thing because after reflection, given the seriousness of the managers, I do not think that the cars sold are safe. in short, to flee

By Anthony B on 13 October 2019 | Purchase not verified

Service was terrible and have bought a right lemon. Had to get clutch replaced 2 months after buying, now have a non working dash and 8 other faults have been identified. It’s going to cost more than I paid for car and I’ve only had car a couple of months.

Reply from Cars London on 14/10/19

We are not aware of such a sale could you identify your self and the car registration number as your purchase is NOT VERIFIED neither by AutoTrader nor Cars London. Under the Defamation Act, such a false statement can be said to be defamatory its publication "caused or is likely to cause serious harm" to individuals' or businesses' reputation. if businesses have suffered, or are likely to suffer, "serious financial loss", will bring a claim of defamation against you.

By Lisa L on 30 September 2019 | Purchase not verified

Worst garage ever dealt with. Car has loads of issues, is costing a fortune, still not got log book after 8 weeks. Awful customer service, never turned up on time , didn’t return calls, just terrible all round

Reply from Cars London on 14/10/19

Dear Anthony B. we are not aware of such a sale could you identify your self and the car registration number as your purchase is NOT VERIFIED neither by AutoTrader nor Cars London. Under the Defamation Act, such a false statement can be said to be defamatory its publication "caused or is likely to cause serious harm" to individuals' or businesses' reputation. if businesses have suffered, or are likely to suffer, "serious financial loss", will bring a claim of defamation against you.

By Chris & Hugo B on 28 August 2019 | Purchase not verified

Quite a comprehensive selection of affordable cars so comparable alternatives are available if you shop around this extensive car lot. Customer service was patient and hands off and the management were both honest and polite encouraging test drives and allowing time to consider. Would recommend to others and would return again without reservation.